Returns & Refunds

Returns and refunds are currently not available.

We are working on our returns and refund policy. Please reach out to us directly if you received a damaged or incorrect item — we will make it right.

Contact us at hello@cottoncloud.co with your order number and a photo of the issue.

Replacements & Refunds:

• If a product is received and is in defective condition (Dead On Arrival) or damaged, the product will be replaced with a new product. The product has to be shipped back to Cotton Cloud Company with all original packing and accessories with no damage to serial numbers.
• Once the product is received, we will dispatch your product on the same day. It is highly recommended to make a full unboxing video of the product. Inform us immediately when you receive any defective or damaged goods when you receive them.

Return and Refund policy will not be valid for the below reasons:

• If you don't have an unboxing Video from start to end.
• If you don't email us your full video for any claim within 2 days after the product has been delivered.